Privacy Policy

Welcome to Escourtly. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, share, and protect information when you use our platform, including our website, dashboard, SDK, and Chrome extension (collectively, the "Services").

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, and password when you create an account
• Workspace Data: Workspace name, team member information, and organizational details
• Guide Content: Product tour content including step titles, descriptions, element selectors, and URLs
• Payment Information: Payment details processed securely through our payment processor (Polar)
• Support Communications: Messages you send to [email protected]

1.2 Automatically Collected Information

• Usage Data: Page views, clicks, tour interactions, and feature usage
• Device Information: Browser type, operating system, device type, and screen resolution
• Log Data: IP address, access times, and referring URLs
• Analytics: Tour completion rates, user engagement metrics, and performance data

1.3 Chrome Extension Data

When you use our Chrome extension to build product tours, we collect:

• Website Content: CSS selectors, element attributes, page URLs, and DOM structure of elements you select while building guides
• Session Data: Authentication cookies to verify your identity and link guides to your workspace
• Builder State: Temporary local storage of guide steps during creation (stored only in your browser)

Note: The extension only collects data when you explicitly activate the guide builder. It does not run automatically on all websites.

2. How We Use Your Information

We use the collected information to:

• Provide Services: Create, manage, and display product tours on your websites
• Authentication: Verify your identity and maintain secure access to your workspace
• Analytics: Generate insights about tour performance and user engagement
• Improvement: Enhance our platform features and user experience
• Support: Respond to your inquiries and provide customer support
• Security: Detect and prevent fraud, abuse, and security incidents
• Legal Compliance: Comply with legal obligations and enforce our terms

3. Data Storage and Security

• Encryption: All data transmission uses HTTPS/TLS encryption
• Storage: Your data is stored in secure PostgreSQL databases with regular backups
• Access Control: Role-based access controls limit who can view or modify your data
• Authentication: Session-based authentication with secure cookie handling
• Chrome Extension: Temporary data is stored locally in your browser and cleared when you exit builder mode

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal information. We may share data only in these limited circumstances:

• Service Providers: Third-party services that help us operate (hosting, payment processing, analytics)
• Legal Requirements: When required by law, court order, or government request
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly authorize data sharing

Third-Party Services We Use:

• Polar: Payment processing
• Database Hosting: Secure cloud database storage
• Driver.js (CDN): Chrome extension preview functionality (open-source library, does not collect data)

5. Chrome Extension Permissions

Our Chrome extension requires the following permissions to function:

6. Your Rights and Choices

You have the right to:

• Access: Request a copy of your personal data
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and associated data
• Export: Download your guide data in a portable format
• Opt-Out: Disable analytics tracking in your workspace settings
• Object: Object to processing of your data for certain purposes

To exercise these rights, contact us at [email protected]

7. Data Retention

• Account Data: Retained while your account is active
• Guide Content: Retained until you delete guides or close your workspace
• Analytics Data: Retained for 24 months for reporting purposes
• Deleted Data: Permanently removed within 30 days of deletion request
• Legal Holds: Data may be retained longer if required by law

8. Cookies and Tracking

We use cookies and similar technologies for:

• Authentication: Session cookies to keep you logged in
• Functionality: Preferences and settings storage
• Analytics: Understanding how users interact with our platform

You can control cookies through your browser settings, but disabling certain cookies may limit functionality.

9. Children's Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a child, please contact us immediately.

10. International Data Transfers

Your data may be processed and stored in countries outside your residence. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by email or through a notice in the dashboard. Continued use of our Services after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this privacy policy or our data practices, please contact us: